Privacy Policy

Effective Date: July 23, 2026

Fresh Mart (hereinafter, "Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and who we share it with when you place an order through the Fresh Mart mobile application (the "App"). By using the Platform, you agree to the practices described here.

Section 1: Information We Collect

1.1 Information You Provide at Checkout

To place and fulfill an order, the Platform requires you to provide:

Your first and last name.
Your mobile telephone number.
Your email address.
Your order details, including items selected, modifiers, pickup time, and any promotional code applied.

This information is necessary to prepare your order, identify you at pickup, and send your payment receipt. If you do not provide it, you will not be able to complete an order.

1.2 Payment Information

Payments are processed by Stripe, Inc., our third-party payment processor. When you pay, your card details are collected and handled directly by Stripe under Stripe's own privacy policy and PCI-DSS security standards. Fresh Mart does not receive or store your full card number. We receive only confirmation of payment and limited transaction details (such as amount, status, and the last four digits of the card) needed to manage your order and issue refunds.

1.3 Push Notification Token

If you grant the App permission to send notifications, we collect a device push token issued by the Expo push service together with Apple Push Notification service or Google Firebase Cloud Messaging. We use this token solely to deliver order-status notifications (for example, letting you know your order is ready for pickup). You can disable this at any time in your device settings.

1.4 What We Do Not Collect

We do not build advertising or behavioral profiles about you. We do not use tracking cookies, cross-app tracking, IP-based geolocation tracking, or third-party ad networks, and we do not collect background diagnostic or behavioral telemetry to profile you.

Section 2: How We Use Your Information

We use the information above only to operate our ordering service:

Name, phone number, and order details — to prepare your order, identify it at pickup, and contact you about that specific order if needed.
Email address — to send you a receipt for your payment and any communication necessary to fulfill your order.
Push notification token — to notify you when your order status changes, such as when it is ready for pickup.

We do not use your phone number or email to send marketing or promotional messages, and we do not send SMS/text-message marketing.

Section 3: How We Share Your Information

We do not sell, rent, lease, or trade your personal information, and we do not share it with advertising networks, data brokers, or marketing agencies. We share information only with the service providers that make ordering and payment possible, and only to the extent needed to provide the service:

Stripe — receives your name, email, and payment details to process your payment and refunds.
Expo, Apple, and Google push services — receive your push token to deliver order-status notifications to your device.

We may also disclose information where required by law, legal process, or to protect our rights, property, or safety, or that of our customers.

Section 4: Data Retention

We retain your name, contact information, and order records only as long as needed to fulfill your order and to meet legal, accounting, tax, and reporting obligations. Payment records are retained by Stripe under Stripe's own retention policies.

Section 5: Your Choices and Rights

Notifications. You can turn off push notifications at any time in your device's settings.
Access and deletion. You may request access to, or deletion of, the personal information we hold about you by contacting us at the email below. We will honor such requests to the extent required by applicable law, subject to records we must retain for legal or accounting purposes.

Section 6: Security

We use administrative, physical, and technical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or loss. Data transmitted between the App and our systems, and to Stripe, is encrypted in transit using Transport Layer Security (TLS). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Section 7: Children's Privacy

The Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Section 8: Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the Effective Date above. Your continued use of the Platform after an update constitutes acceptance of the revised policy.

Section 9: Contact Us

For questions about this Privacy Policy, or to make an access or deletion request, contact our data privacy desk at:

Email: legal@freshmartcorporate.com

See also our Terms and Conditions, including our cancellation and refund terms.